Crisis management:case study of corporation in set 100

Abstract

This study examines perceived organizational crisis preparedness of corporations listed in SET 100, and compares the differences on organizational characteristics among these companies. Samples of 400 employees in eight companies in different industries listed in SET 100 were purposively selected to participate in this study by using non-probability sampling approach. A 30 items of self-administrated questionnaires were equally distributed to these eight companies, and only six companies returned the total of 300 questionnaires with the completion. The descriptive statistics were used to analyze the level of perceived organizational crisis preparedness, and to compare mean differences of independent variables on perceived organizational crisis preparedness. The results showed that the total mean score of perceived organizational crisis preparedness of respondents were “high” (Mean=3.11, S.D. = .397). Also, findings indicated that female had a higher perception of organizational crisis preparedness than male; top manager had higher perception than other levels of manager; respondents who worked at the organization that had more than 6,000 employees had higher perception than smaller size companies; executives had a higher perception than the employees; respondents who held graduate degree had higher perception than respondents who earned other degrees; employees with more than 20 years of working experience had higher perception of organizational crisis preparedness than employees with 1-20 years of working experience; respondents who worked in property and construction industry had the higher perception of organizational crisis preparedness than other industries; and employees with education crisis had a higher level of perceived organizational preparedness than employees without education crisis.