The Personnels and Students ’ Satisfaction Towards the Usage ofInformation Technology Services of Rajamangala University of Technology Phra Nakhon

Abstract

The objectives of this institutional research were to study and to compare the satisfaction of students and officials to information technology’s’ services, Institution of Academic Resource and Information Technology, Rajamangala University of Technology Phra NaKhon, identifying by status, the officials’ office, and students’ faculties. The samples were teachers, officials, and undergraduate students of Rajamangala University of Technology Phra NaKhon which registered on second semester of academic year 2008. The 790 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage, average value, standard deviation, and F-test, and to compare of each couple by Scheffe’s method.