Chatbot applications will serve as Eco-tourism assistants
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Date
2020-09-09Author
Maisak, Rattanavalee
รัตนาวลี ไม้สัก
Kaeowjinda, Jirawan
จิราวรรณ แก้วจินดา
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Show full item recordAbstract
The Chabot application aims to promote Ecotourism in Bang Phae District, Ratchaburi. The
application has been developed by modern information technologies, such as Artificial
Intelligence (AI) and Natural Language Processing (NLP) via Dialogflow program and LINE
application. The application consists of three main components: User interface, Entities,
and Fulfillment engine and Intent.
A usability test was conducted to evaluate the user experience in terms of effectiveness,
efficiency and satisfaction with which participants perform tasks when using the
application. Consequently, the participants were asked to complete the survey. The result
shows that the overall user satisfaction score remains high (x̅ = 3.80). However, the ability
to communicate effectively scored lowest (x̅ = 3.66)
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- Research Report [270]