Expectation of Officials and Students to the Libraries’ Service Office of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon

Abstract

The objectives of this institutional research were to study and to compare the expectation of students and officials to libraries’ services, Institution of Academic Resource and Information Technology, Rajamangala University of Technology Phra Nakhon, identifying by status by position, the officials’ office, and students’ faculties. The samples were teachers, officials, and undergraduate students of Rajamangala University of Technology Phra Nakhon which registered on second semester of academic year 2008. The 680 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage, average value, standard deviation, and F-test. The results were as follows: 1. Students and officials had high level expectation to libraries’ services, Institution of Academic Resource and Information Technology, Rajamangala University of Technology Phra Nakhon. For consideration of each aspect, students and officials had high level expectation to libraries’ services in every aspect, the most average value was libraries’ services, the next was libraries’ environments, and information resources. 2. The questionnaires’ respondents who had different status by position, had different expectation to libraries’ services with statistically significant level at .05. The teachers had more expectation to libraries’ services than the students. For consideration of each aspect, the libraries’ environmental aspect was different with statistically significant level at .05. It showed that teachers and officials had more expectation to libraries’ services, environmental aspect than the students. And for libraries’ services aspect, it was different with statistically significant level at .05. It showed that teachers had more expectation to libraries’ services, libraries’ services aspect than the students. 3. Officials of different offices had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect, It showed that every aspect was different with statistically significant level at .01. To compare of each couple, it showed that no couples were different. 4. Students of different faculties had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect, It showed that the libraries’ environmental aspect was different with statistically significant level at .05, information resources aspect and libraries’ services aspect were different with statistically significant level at .01. The Faculty of Business Administration’s students had more expectation to libraries’ services aspect than the Faculty of Architecture and Design’s students. For other aspects, no couples were different.